At Basicsbeyond, we value your opinions and the time that you took to connect with us.
If you have any questions or are not satisfied with your purchase, please Contact Us directly and we will be happy to help.
1. Online purchases (excluding gifts and final sale items) made through Basicsbeyond are valid for exchange or return within 30 days from the date that you received your item(s).
2. Items must be unused, undamaged, come with all original tags and be in original packaging. If not, the customer will be responsible for all incurred fees and no refund will be issued.
3. We offer free returns and exchanges! Once we confirm your return request, we will send you a prepaid shipping label. DO NOT return using expedited shipping or a courier service such as DHL, FedEx, or UPS. This will lead to high customs tariffs and the customer will be held responsible for these charges.
4. Please Contact Us before you request a return. We will follow up with instructions for return once we receive your request and work to solve your issue as quickly as possible. Any return without prior authorization is non-refundable.
4. Deliver your package to a certified mail carrier. Be sure to get a receipt and tracking code!
Once we receive your returned items, we will process the refund or exchange according to your request.
For a refund, the processing time will depend on the payment method that you used for your order. PayPal refunds take up to 3 business days to process. Credit card refunds will take between 7-14 business days to process.
For an exchange, it will take up to 3 business days to arrange the shipment of the replacement item. Once shipped, we will send you a confirmation email with tracking.